GENERAL TERMS & CONDITIONS:

• All Invoices are due and payable on receipt except where stated otherwise or within agreed terms.
• Remote/Help Desk Telephone Support is charged in 5 min increments up to 1 hour and thereafter at the applicable hourly rate.
• On-Site Service – Minimum of 1 Hour (Thereafter charged in 15 min increments).
• Workshop Services are charged at the same rate as On-Site Service Rates.
• Standard Service Rates apply to On-Call services. Pre-Paid Block Hour rates are a cheaper alternative.
• Overdue accounts will incur a 2.5% per month late payment fee with a minimum charge of $20.00.
• Payment by credit card will incur an additional 2% Merchant Fee
• All Invoices are due and payable on receipt except where stated otherwise or within agreed terms. 

Hardware/Software:

• Prices and availability are subject to change without notice.
• Payment IN FULL for all hardware and software is due PRIOR to delivery and installation.
• Title in the goods supplied will pass only upon payment in full of all amounts due.
• Risk in the goods supplied passes on delivery.
• Please note that no returns will be accepted after 7-days from invoice date.
• No returns will be accepted if goods have been opened and or used.
• Due to the dynamic nature of the computer industry the quoted price is valid for a period of (7) seven days.

Labour:

• Labour is payable in full within terms of invoice date.
• A Due Date is available on each invoice.
• Where quoted, labour hours are our professional estimation only. In the case of extenuating circumstances a review may be required which will be discussed and agreed before continuation

Freight:

Where possible, freight costs are calculated when quoting, where not available at time of invoice, will be invoiced as soon as practical after we have been advised of costs.